The Solve Order paper argues that companies improve their odds of success by giving priority to the people and conditions that produce their results. Employees’ experience is a starting point for understanding where those foundations are strong and where they need attention.
Think of it as reality-as-a-service: a way to ground the company’s understanding in what its employees observe.
Revenue, profit, EBITDA, customer satisfaction, and other performance measures tell a company how it is doing. Solve Order calls these results WHERE. Its hypothesis directs attention to five connected areas that help produce those results, in this priority order:
Watching the scoreboard does not improve the score. Solve Order proposes the order in which to attend to what produces it. Yootle gathers candid observations from the people doing that work, so the company can examine how those five areas may be affecting its results.